Last updated: July 21, 2026
This Refund Policy applies to advertising services purchased on Foyer in Beirut (foyerinbeirut.com/find, the “Platform”) — that is, listing packages and featured placements bought by property owners. It does not apply to rent, deposits, or any payment made directly to a property owner, which are outside the Platform’s control.
1. Listing Packages
- Listing packages (for example 30-day, 3-month, or 6-month ads, with or without featured placement) are activated when your listing is published and run for the stated duration.
- If you cancel before your listing is published, you are entitled to a full refund.
- Once a listing has been published, the service is considered delivered and fees are non-refundable, including if you rent the property before the package expires or choose to remove the listing early.
2. When We Will Refund You
We will issue a full or proportional refund if:
- You were charged in error (for example a duplicate payment).
- We fail to publish your listing within a reasonable time after payment through no fault of yours.
- We remove your listing for reasons other than a breach of our Terms & Conditions before the package period ends (in that case, the unused period is refunded proportionally).
No refund is due where a listing is removed because it breached our Terms & Conditions (for example inaccurate, misleading, or unlawful content).
3. How to Request a Refund
Send your request within 14 days of the charge via our contact page or WhatsApp (+961 70 219 005), including your order number, the email used at checkout, and the reason for the request. Approved refunds are returned using the original payment method where possible, normally within 14 days of approval.
4. Rent and Deposits (Important)
The Platform never collects rent or security deposits on behalf of owners. Any payment of rent or deposit is made directly between renter and owner, and any refund of such amounts must be resolved directly with the owner. If someone claims to collect rent in our name, do not pay and report it to us immediately.
5. Changes
We may update this Refund Policy from time to time. The “Last updated” date shows the latest revision. Changes do not affect purchases made before the change.